Excellent service, they do exactly what they claim. My rug looks like new and I will use them again in the future. To anyone asking themselves the question....get it cleaned, or buy a new one? Check with The Rug Laundry first, especially if it is one you really like and can't replace.
The rug laundry did a great job cleaning our thick pile rug - it's come back smelling amazing! Extremely friendly and efficient service - would definitely recommend!
I never thought they would restore this rug which was not expensive but had significant sentimental value to us to its original state. Really very happy!
Great service from start to end. Everyone I was in contact with during the process was friendly and efficient. There's a good choice of services and pricing is clear. I had a new shaggy rug which had suffered from my cat deciding it was a lovely new litter tray. Cleaning it myself was proving impossible due to its weight and taking so long to dry. It's been returned to me as good as new and smelling lovely! So pleased I found this company and would absolutely recommend to everyone.
The star rating isn’t high enough. This should be a ten star rating xxxxxxxxxx + x.I Would highly recommend this company, fantastic communication and a absolute amazing job.
Great service from The Rug Laundry.Our 80 year old rug has taken on a new lease of life after many years of neglect by elderly parents.Excellent communications regarding progress, and worth the cost given the lovely result.
My rug is safely home and I’m thrilled with the result. Fifteen years on, the rug looks like new again and the stain is almost imperceptible. If I had known that an oriental rug could be cleaned so beautifully, I would have done it years ago.Booking, collection, communication and delivery were all brilliant. A terrific service in every respect and tremendous value for money.
Incredible service! The staff were very friendly and chatty and happy to help, the team managed to turn our tatty old shag rug into one that looks better than new! The pricing is very reasonable and accommodating, our rug came back smelling wonderful and exceptionally soft! Our cat loves it! I can't wait to have my other rugs cleaned by the team soon
Great company, great service. Very happy with our lovely clean rug. Very friendly and helpful service throughout the process. We will use again and recommend them without question.
Very responsive service. They answered my questions about which type of cleaning to go for very quickly and fully. Rug looks great and it was nice and convenient to be able to drop off and pick up from laundry on Glos Rd rather than pay for collection and return.
Awesome service. Our rug had suffered some unfortunate spillages, and even though it was an antique it was a pretty big investment when we moved to our house. The rug was so badly stained we had to remove it from the room. I didn't think it could be successfully cleaned but the Rug Laundry did an exceptional job. They really know what that are doing, and the custmer service is fantastic. Lots of communication about getting the right service for the type of rug. I also had a LOT of questions which they answered promptly. Our rug looks AMAZING again and was well worth spending the money on a brilliant service!
Very good customer service from Katie and another gentleman when I called with a query. The collection and redelivery were a breeze, the time frame was accurate and payments were hassle free and easy to make. I will definitely be using them again in the future.
Telephoned company for a quote and got one immediately. After confirming rug was collected when they said it would be. Driver rang on approach. Very professional. I was updated with a report and was told when rug was ready. Rug delivered in a timely manner. The whole process was seamless and very professional. The method of payment was also straightforward.
Delighted with the result of our rug clean and also the price and service. Would highly recommend, and will definitely come back to the Rug Laundry in the future.
I have been very pleased with the service provided by The Rug Laundry. Troy, the young man who collected and returned my rug, was very friendly and efficient, and the young lady I spoke to on the telephone was also very courteous and helpful.
Excellent communication from start to finish. A brilliant job was done on my poor rug which had been rolled up in a damp garage for over 10 years. It now takes pride of place in my living room and looks fantastic. I would definitely use The Rug Laundry again and highly recommend them.
Our rug was cleaned beautifully and the edges mended expertly. The price was very reasonable and we were kept informed about the progress. We would recommend The Rug Laundry.
I am thrilled with my rug. It has been completely restored to it's original look and feel.The rug is 17 years old and has had daily use in my living room so it was looking very marked and flat. I opted for the stainguard service so I hope it will last many more years.My rug was collected from my home then cleaned and returned. The guys were friendly and helpful.I think we are lucky to have this service available locally.Thank you very much.
My rug was abysmal having a dig,as you can imagine…not good,the rug laundry was friendly,understanding(even helpful when I called regarding my rug,and what the process involved,I have ADHD,and there receptionist was patient and understanding)the rug came back looking brand new!!! And no nasty smell!!! I 100% recommend this company time and time again l the photo doesn’t do it any justice,and yes that’s dog fury as my dog missed his rug
My rug looks like new! I have had my rug cleaned by a carpet cleaner but it didn't remove the stains. Sending it here every stain and mark has gone. I have also had a stain guard added. The dog has been told not to explode on it again
Had a great experience with the Rug Laundry recently where they collected, cleaned and delivered two rugs to a very high standard. Customer service was fantastic as well (thank you, Katie!). Would definitely recommend.
We are delighted with the service provided by The Rug Laundry! After a previously disappointing experience with another company, we weren’t sure what to expect. But The Rug Laundry really surpassed our expectations. Our shaggy, woollen rug looked so fresh and clean after we unrolled it; it was near enough good as new! Their customer service was also spot on - with regular contact and updates. We will certainly be using them again!
I have a cream shaggy pile wool mix rug measuring approximately 7ft x 13ft. Over a period of 10 years i have had it steamed cleaned several times and although it does appear cleaner i never had the wow moment until The Rug Company cleaned my rug. WOW was my reaction when my rug was returned and unrolled. I wasn’t just really pleased i was THRILLED!!!! My 10 year+ old rug looked like new and there was no sign at all of where the coffee table had sat for about the same amount of time. I was hoping for such a result but was also realistic about the age of my rug and the wear and tear What a difference Thank you so much to The Rug Company
I used this service because I was going to throw my rug out, after my dog had been ill all over it I just couldn't get the smell out but rugs of this size are so expensive to replace I thought I'd give it a go. And I am so glad I did, it was like rolling out a brand new rug. Thank you so much! Would definitely recommend and will definitely use again.
Really great service from the Rug Laundry! My living room rug was getting a bit tired and I didn’t want to replace it because I really love the colour and style and it is no longer in stock. Now I have a virtually new one after the thorough clean!
First class service, we had all our rugs cleaned whilst moving house. Communication was super from collection to delivery and the results were very good indeed. Would definitely use the Rug Spa again. The results are super and the rugs look really lovely. Thank you!
fantastic result from the Rug Laundry cleaning to a high standard, rug looks like new once more , thank you for your expertise will certainly use your services again
My first time using The Rug Laundry and i highly recommend them. They made the process really easy. The collection, drop off and payment process couldn't have been simpler..... 10/10. Thanks
Brilliant service in every way. We had three heavily stained rugs to be cleaned, these guys took on the challenge and we couldn’t be happier. We used the convenient pick up and drop off service and they stayed in touch throughout. Thoroughly recommend this professional and friendly service, will be using again. Thank you
We sent a very dirty white shaggy pile wool rug in for cleaning, and it has come back like new! Delighted - thank you so much. The courier pick up and return system was really easy to use too...
Absolutely astonished at the result, first class :) The rug was a wedding present from my wife's first marriage. She always maintained it was something special; I'd only seen a dull looking grubby thing. I got it cleaned and it's absolutely transformed, we're both amazed at the colours and lustre the cleaning revealed. Worth every penny.
We were in the process of moving so in June sent our 6 rugs for cleaning before laying them in our new home. Rugs were picked up and returned on the dates promised. Our move was delayed so have only been able to lay out the rugs now. What a difference! The rugs look like new and the colours are so bright. Would use this company again and not hesitate to recommend them to anyone.
Used the Rug Laundry on the basis of the process video on their website. Had three rugs which needed to be cleaned and sent one as a trail. Excellent result, so sent the other two. Used their collection and delivery service as the rugs were too big and heavy to get into a car. Again an excellent service. Collection and delivery at the times promised. All customer facing staff were friendly and knowledgeable. Will use the Rug Laundry again.
Troy and his team are professional friendly and know exactly what they are doing. It was a true pleasure to do business with The Rug Laundry. The rugs came back in great condition and beautifully clean. I have no hesitation recommending TRL highly.Big thanks to Troy & his team.
The Rug Laundry cleaned our very grubby hall runner, a modern wool rug hand-made in India. It now looks as new. Home collection and delivery included in price and it was all very efficient. I'd certainly use them again.
Had the worst stain on my Car seat so decided to give Blitzzz ago that we purchased from The Rug Laundry. Everything else that I had tried just didn't seem to shift the mark! Wow wow Blitzzz is amazing! Just wish I had taken before and after pictures. Highly recommended and will now be my go to product thanks to The Rug Laundry. One very happy customer and no longer have to get annoyed everytime I get into my car.
Really impressed with the Rug Laundry. My rug looks lovely and every member of staff we dealt with, either over the phone or in person was lovely. Highly recommend
Updated review Nov 2021. Excellent company who do what they say with friendliness and efficiency. I have used them for quite a few years now and my rugs are always returned to me, smelling fragrant, clean and looking like new. With old dogs in the house who have the occasional accident, this is no mean feat! I would reccomend The Rug Laundry to anyone.
The best recommendation is that we are going back to them. The two rugs we have had cleaned were in excellent condition when returned. They are a firm that has a good client relationship, reward loyal customers with discount and provide excellent value for money
Really good service, great communication throughout the cleaning journey & the staff are very helpful.Rug looks as good as new if not better!Will always use this company, I cannot recommend highly enough.
A while ago we had returned from Morroco with two beautiful rugs. Unfortunatley one, very light in colour, had a stain which we could not remove and we could not find anyone else who could. I had given up hope of being able to have the stain removed and the rug restored. I was wrong! I found the Rug Laundry and now the rug is looking beautiful again. I found the staff very helpful and proffesional. They are expert in their knowledge and efficient in their arrangments. I would highly recommend them
We had a large rug in our lounge that needed a good clean, it was getting a bit mucky what with three kids and a dog. We found Rug Laundry, they gave us a quote, they collected it, cleaned it, returned it looking good as new - with no fuss, no messing about. Would use again.
Very very professional , it was a pleasure doing business with the Rug Spar couldn’t be more happy with the service I had , rug cleaned to a high quality . Staff very approachable and couldn’t do enough , will be returning , Thankyou again.
I contacted the company after my daughter had a sickness bug and unfortunately she was sick over her rug, it didn't matter how much I clean the rug, I just couldn't get rid of the smell.They were extremely professionally Troy pick up the rug and returned it and it's now like new and no more smell They had amazing customer service and friendly throughout, would definitely use them again and would highly recommend them.
I cannot recommend Rug Laundry highly enough. They collected on time , from a boat, and returned in the same efficient way. The rug which is very patterned 11 years old and has had a puppy being house trained on it has now been restored to it's original state. Amazing, thank you so muchJan
Some 40+ years ago, whilst working for a short time in Istanbul, I purchased a hand-made Hereke rug 2 x 1.3 m. I dare not attempt to clean it myself, so sought a professional services. My local carpet-cleaning service would not touch it, but recommended The Rug Laundry. Initial telephone contact indicated that they understood my rug, so asked them to do it. They arranged collection, and later, its return. It came back looking new, with the colours richer than I remembered them new.From my one experience, I would recommend this service; a friendly and knowledgeable team, who clearly take a pride in their care in handling exotic and rare rugs and carpets.
I’m absolutely delighted! My beautiful rug has a whole new life. Stains gone , grime gone , smells gone! It’s like having a brand new rug! And wonderful, fast , friendly professional service! Can’t recommend enough!
I moved into my new home 6 months ago and found a stain on the carpet which I could not get clean after trying all different 'carpet cleaners'. These guys have worked their magic and the whole carpet looks brand new! Not any sign there was ever any marks. Really nice team, professional, efficient and great value for money! 100% recommended, could not ask for any more!
They had amazing customer service and friendly throughout, would definitely use them again and would highly recommend them.
