FAQs
How can we help you?
Our frequently asked questions will tell you everything you need to know about the rug cleaning process. Can’t find the answer you’re looking for? Get in touch with us directly and we’ll answer any additional questions you might have.
Rug Cleaning
We have three different cleaning packages – for a detailed quote, please fill out our contact form or click on the ‘Get A Free Quote’ button at the top of the page.
We endeavour to get your rugs washed and back to you as soon as possible. Our current turnaround is approximately two weeks but this may be longer during busy periods.
We can clean rugs up to 8m x 5m.
All rugs are dried thoroughly in our temperature and humidity controlled drying room before they can leave us. We test all rugs with a protimeter before they leave the drying room to ensure they are completely dry and safe to be stored if needed.
We can clean rugs using various methods right the way from full immersion washing to dry cleaning completely. All rugs are tested for colour bleed and shrinkage prior going into our wash pits and it is this test that will determine the best method of cleaning.
All rugs go through our beating machine to remove built up dirt and dust. Whilst the back of the rug is gently beaten the secret is that the machine harnesses over 40,000 harmonic vibrations per minute. It is these vibrations that shake all the dry soil out from the rug without the need of heavy aggressive beating.
We can clean natural fibre rugs. However, there are risks involved including, but not limited to, discolouration, change of texture, shrinkage and dye migration. Unfortunately it’s not possible to tell how a natural fibre rug will react until after it has been washed so we accept these rugs for cleaning only at our client’s risk.
The cleaning process usually takes about two weeks. If you need your rug(s) cleaned within a specific timeframe please enquire with us directly, as we may be able to accommodate for a charge.
We can clean natural fibre rugs. However, there are risks involved including, but not limited to, discolouration, change of texture, shrinkage and dye migration. Unfortunately it’s not possible to tell how a natural fibre rug will react until after it has been washed so we accept these rugs for cleaning only at our client’s risk.
We recommend that all rugs are cleaned at least every 6 months to one year. This helps to prevent dirt and dust buildup in the fibres of the rug, and keeps rugs in their best possible condition.
We are insured up to £50,000 per item depending on which cleaning package is selected and this is subject to our terms and conditions.
We can clean viscose rugs but this is at the client’s risk as viscose rugs can be affected by liquid. Find out more about viscose rugs here.
We can clean natural fibre rugs. However, there are risks involved including, but not limited to, discolouration, change of texture, shrinkage and dye migration. Unfortunately it’s not possible to tell how a natural fibre rug will react until after it has been washed so we accept these rugs for cleaning only at our client’s risk.
Collection & Delivery
Yes, unlike other rug cleaners our rug cleaning service covers the whole of the UK! We offer local collection and delivery options, a courier for collecting and delivering rugs outside of our local area and a choice of drop off points.
The local collection/delivery driver will give you a call when they’re on their way to you. We aim to give you as much notice as we can, but please be aware this is not always possible. Rugs are generally collected/delivered between 8:00am and 5:00pm.
Unfortunately, due to how our deliveries work we’re not able to allocate you a 1-hour collection/delivery window. We apologise for any inconvenience this might cause.
Certainly! We cover the whole of the UK and have a courier available to ship rugs to and from customers. Our courier can take any rugs with a pile up to 2cm, and a width up to 2m. If you choose our courier service, we will send you packaging through the post to wrap your rug in and then arrange for our courier to collect it.
Customers are welcome to organise their own external courier to transport rugs. However, please be aware of our opening hours as we are unable to take in any deliveries made outside of our opening hours.
Other Services & Products
We do! Visit our Rug Repairs page for more information, or send us an email to hello@theruglaundry.co.uk and we can advise on how we can help.
We can offer an external rug dyeing service. Please get in touch with the details of your rug and to find out more information.
Our high-performance premium underlay has been developed and engineered to obtain the best anti-slip performance on smooth or carpeted floors. It will help maintain the appearance and life span of your rug and reduce the risk of trips and falls.
Our anti-slip underlay is available in a range of sizes and it can be purchased via our website.
For help using our underlay, you can watch our informative video. For more information about our underlay, please visit our Anti-Slip Underlay page.
Yes, please visit our sister company Clean Rescue for all of your carpet and upholstery cleaning needs.
Payments
We take all rug cleaning payments via our online secure payment system. We do require a 50% deposit to be paid upfront with the remaining 50% due once the rug has been cleaned. Once you’re booked in with us we can email you your invoice which will include a link to click on and pay online. It’s simple and easy to do! We also accept payments via BACS.
Online orders can be paid for via our website shop.
Please note: Unfortunately we’re not able to accept payment via cash or a cheque.
Rug Cleaning Packages
Signature Hand Wash
Additional Treatments By Request
Additional Treatments By Request
Additional Treatments By Request
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