Our Cleaning Process

Our rug care technicians take pride in cleaning all types of rugs and attain the most hygienic and freshest results possible.

Whether you have a traditional or contemporary rug, we can restore its natural colours and beauty, bringing it back to its original condition and appearance.

Rug Cleaning Packages

Economy

Automatic Machine Wash

Recommended For Synthetic Rugs
Pre-Wash Visual Inspection
Insured Up To £200
Fringe Cleaning (Machine Only)
Disinfection (BSEN1040 Standard)
Pre-Wash Dye Stabiliser
54 Point Pre-Inspection Report

£15.95per square metre

PRO CLEAN

Automatic Machine Wash

Recommended For Synthetic & Wool Rugs
Pre-Wash Visual Inspection
Insured Up To £2,000
Fringe Cleaning (Machine Only)
Disinfection (BSEN1040 Standard)
Pre-Wash Dye Stabiliser
54 Point Pre-Inspection Report

£27.95per square metre

PREMIUM+ HANDWASH

Premium Wash By Hand Or Machine

Recommended For Handmade, Oriental, Persian, Delicate & Antique Rugs
Pre-Wash Visual Inspection
Insured Up To £50,000
Fringe Cleaning (Detailing By Hand)
Disinfection (BSEN1040 Standard)
Pre-Wash Dye Stabiliser
54 Point Pre-Inspection Report

£38.75per square metre

Pet Urine & Odour Treatment – £25.00 per rug

Stain Guard £10.00 per square metre

Rug Collection Service

Please note that rugs collected outside of Wales and the South West will be couriered by a national courier service. For rugs over 1.60 metres in width please contact us to discuss available options.

Blue Light Card Discount

We’re proud to go further for those who go furthest for us! So, we’re offering a 15% discount on rug cleaning* for the emergency services, NHS, social care sector and armed forces.

*To redeem this discount, please provide us with a picture of your Blue Light Card/applicable ID card. This discount can be applied to rug cleaning only, and isn’t valid on any collection/delivery costs. Discount cannot be used in conjunction with any other offer and is valid on a minimum spend of £50.00.

Rug Cleaning Process

Repair Service

Our cleaning processes are tailored to each and every individual rug. Some rugs will be better suited a a particular process and require specific treatments. Here is an online of the steps we follow for many rugs that we clean for our customers.

Pre-Inspection

We will firstly measure and photograph each rug and ensure the correct price has been quoted. We will of course contact you if there are any changes or any cleaning concerns and discuss possible options. A detailed 54 point inspection report is completed and sent to you for those who choose the Prestige Signature Hand Wash Package.

Dusting – Dry Soil Removal

You rug will then go through an automatic dusting machine where the dry soils such as hair grit and sand will be removed with the beating and vibrating of the machine. For any fragile rugs we will use a portable duster which is very gentle though less effective.

Pre Wash Stain Treatment

If you rug has any staining we will treat these with environmentally safe and non toxic specialist stain treatment solutions. We will do this prior to washing your rugs as unfortunately in some instances even water alone can potentially set a stain making it impossible to remove without damaging or re-colouring the fibres. All of our cleaning technicians have been trained and certified to use our stain treatment solutions and these will applied with the upmost care. If we are unable to remove any specific stains we will contact you and discuss alternative such as colour repair and restoration.

Decontamination Treatment

The rug is placed onto the wash floor and we will apply a sanitising solution to the rug which will effectively disinfect and kill micro-organisms that can give rise to unpleasant odours. This solution is applied and scrubbed into the rugs fibres using either a hand held or automatic machine scrub brushes.

Automatic Wash Tub Pre-Soak

This step involves placing your rug into the automatic wash tub for 30 minutes. The paddles mimic the gentle agitation of hand washing techniques. The rug gently swims in the churning water and detergent without the need of abrasive scrubbing or tugging of the fibres this helps them release their imbedded soils. By doing this we reduce the amount of water required during the washing process and also significantly reduces the amount of electricity used making the washing process as eco friendly as possible while still achieving the most thorough wash possible.

Automatic Washing & Rinsing

Your rug will be gently loaded onto the conveyer belt at the front of the automatic washing machine and gently scrubbed by the counter rotating soft brush heads. We have full control of the speed, pressure and any additional detergent requirements. We are able to make adjustments for each and every fibre type from polypropylene to silk.

Once it has passed through the scrub brush section it will then move onto the rinsing section where the machine will use pressurised water and squeegee system to thoroughly rinse all the dissolved soils and detergents away and apply a conditioner which gives a unique softness to the rug after rinsing and leaves a long lasting fresh scent. Antistatic agent contained in the conditioner helps prevent static electricity.

Hand Washing & Fringe Cleaning

Not all rugs can go through an automatic washing machine. Extremely delicate rugs such as antique rugs or rugs with long fringe are washed on our wash floor using hand held scrub brushes and rotary machines where we have much more control. After soaking we will place the rug on the wash floor and wash the entire rug both sides by hand. We will flush the rug with pressurised water both sides and apply our conditioner.

Centrifuge Rapid Moisture Removal

Your rug will be placed into one of our centrifuges which act like a spin cycle of a washing machine we have in our homes This machine removes up to 95% of the water from the rug this dramatically shortens the drying time to help prevent shrinkage, discolouration and re-shaping.

Humidity & Temperature Controlled Drying

We will take your rug from the centrefuge into our temperature and humidity controlled drying room. We will hang the rug on our drying rack and groom the pile by hand the in the correct direction ready to dry. Most rugs will dry over night some very thick rugs may take a little longer. All rugs are tested with a moisture meter before removing from the drying room to ensure that the rug is completely dry before it is packed up ready to be returned.

Stain Guard Protection Treatment

An optional extra - we will evenly apply our Stain Guard solution to your rug and brush it deep into the pile. Our Stain Guard provides an advanced polymer protection against both water and oil based stains, naturally 100% air cures. Quick drying and stable against UV degradation. It will not change the feel of the fibre or leave any odour.

Final inspection & Packing

Finally your rug is vacuumed and placed onto our inspection and packing table. Here we can inspect the rug closely as it is being rolled for quality control. Once we are satisfied we will wrap your rug in a perforated plastic rug sleeve so that the rug may breath while in storage prior to collection or delivery.

The Rug Laundry Reviews...

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