Customer Reviews
Richard Posner
1701641582
Excellent service.
Lynne Greenaway
1701377782
Delighted with the result of our rug clean and also the price and service. Would highly recommend, and will definitely come back to the Rug Laundry in the future.
Claire Cruickshank
1701169836
The Rug Laundry did an amazing job bringing a very old dingy rug back to life!
Martin Lee
1700564182
I have been very pleased with the service provided by The Rug Laundry. Troy, the young man who collected and returned my rug, was very friendly and efficient, and the young lady I spoke to on the telephone was also very courteous and helpful.
June Tsakas
1700046616
Excellent communication from start to finish. A brilliant job was done on my poor rug which had been rolled up in a damp garage for over 10 years. It now takes pride of place in my living room and looks fantastic. I would definitely use The Rug Laundry again and highly recommend them.
Ean True
1699257489
Fantastic result on a large wool rug. This is the second time I have used the Rug Laundry and will definitely use again.
Jan Appleton
1698056694
Our rug was cleaned beautifully and the edges mended expertly. The price was very reasonable and we were kept informed about the progress. We would recommend The Rug Laundry.
Phil Jenkins
1697456051
Gwasanaeth gwych! Excellent service and all in Welsh and so friendly AND my rugs are clean. Argymhellir yn fawr/Highly recommended.
Christine Nelms
1697276101
I am thrilled with my rug. It has been completely restored to it's original look and feel.The rug is 17 years old and has had daily use in my living room so it was looking very marked and flat. I opted for the stainguard service so I hope it will last many more years.My rug was collected from my home then cleaned and returned. The guys were friendly and helpful.I think we are lucky to have this service available locally.Thank you very much.
Fiona Remnant
1697222953
Amazing - we have a new rug! It has been returned to us feeling soft and with colours we had forgotten were there.
Jade chadwick
1696433943
My rug was abysmal having a dig,as you can imagine…not good,the rug laundry was friendly,understanding(even helpful when I called regarding my rug,and what the process involved,I have ADHD,and there receptionist was patient and understanding)the rug came back looking brand new!!! And no nasty smell!!! I 100% recommend this company time and time again l the photo doesn’t do it any justice,and yes that’s dog fury as my dog missed his rug
hana hybs
1694792493
Fantastic job of cleaning and repairing my wool rugs and great customer service. I'll be using them again!
susan mayers
1693828968
Excellent service, collected my rug cleaned to perfection and returned it. Highly recommend this company will definitely use again.
Andrew Bertini
1692613170
Really professional service and very happy with the result. My Persian rug is as good as new 🙂
Alison larkman
1691671304
My rug looks like new! I have had my rug cleaned by a carpet cleaner but it didn't remove the stains. Sending it here every stain and mark has gone. I have also had a stain guard added. The dog has been told not to explode on it again
Mars
1689340106
Had a great experience with the Rug Laundry recently where they collected, cleaned and delivered two rugs to a very high standard. Customer service was fantastic as well (thank you, Katie!). Would definitely recommend.
Lowri Jones
1685450440
We are delighted with the service provided by The Rug Laundry! After a previously disappointing experience with another company, we weren’t sure what to expect. But The Rug Laundry really surpassed our expectations. Our shaggy, woollen rug looked so fresh and clean after we unrolled it; it was near enough good as new! Their customer service was also spot on - with regular contact and updates. We will certainly be using them again!
Nichola Houlahan
1684055382
I have a cream shaggy pile wool mix rug measuring approximately 7ft x 13ft. Over a period of 10 years i have had it steamed cleaned several times and although it does appear cleaner i never had the wow moment until The Rug Company cleaned my rug. WOW was my reaction when my rug was returned and unrolled. I wasn’t just really pleased i was THRILLED!!!! My 10 year+ old rug looked like new and there was no sign at all of where the coffee table had sat for about the same amount of time. I was hoping for such a result but was also realistic about the age of my rug and the wear and tear What a difference Thank you so much to The Rug Company
Katie Boake
1681750566
Wonderful cleaning service! My rug smells beautiful and has never looked so clean!
Lea
1681724157
I used this service because I was going to throw my rug out, after my dog had been ill all over it I just couldn't get the smell out but rugs of this size are so expensive to replace I thought I'd give it a go. And I am so glad I did, it was like rolling out a brand new rug. Thank you so much! Would definitely recommend and will definitely use again.
Monika Hlavkova
1679483180
Really great service from the Rug Laundry! My living room rug was getting a bit tired and I didn’t want to replace it because I really love the colour and style and it is no longer in stock. Now I have a virtually new one after the thorough clean! 😍
Jo Homfray
1673235830
Efficient and friendly and they did a great job manythanks
Mike Slater
1672152158
You get to talk to real people who are helpful, knowledgeable and informative. The service was efficient and the cleaning first class
Nickie MD
1671442325
First class service, we had all our rugs cleaned whilst moving house. Communication was super from collection to delivery and the results were very good indeed. Would definitely use the Rug Spa again. The results are super and the rugs look really lovely. Thank you!
lyndon fletcher
1671309457
fantastic result from the Rug Laundry cleaning to a high standard, rug looks like new once more , thank you for your expertise will certainly use your services again
CB
1671288850
My first time using The Rug Laundry and i highly recommend them. They made the process really easy. The collection, drop off and payment process couldn't have been simpler..... 10/10. Thanks
Rob Thomlinson
1670675257
Jessica Hoad
1670327107
Brilliant service in every way. We had three heavily stained rugs to be cleaned, these guys took on the challenge and we couldn’t be happier. We used the convenient pick up and drop off service and they stayed in touch throughout. Thoroughly recommend this professional and friendly service, will be using again. Thank you
Nicola Togneri
1668517426
We sent a very dirty white shaggy pile wool rug in for cleaning, and it has come back like new! Delighted - thank you so much. The courier pick up and return system was really easy to use too...
Jonathan Whittle
1667385548
Absolutely astonished at the result, first class 🙂 The rug was a wedding present from my wife's first marriage. She always maintained it was something special; I'd only seen a dull looking grubby thing. I got it cleaned and it's absolutely transformed, we're both amazed at the colours and lustre the cleaning revealed. Worth every penny.
David Oddy
1662457416
Absolute brilliant service. Thoroughly recommended.
Richard Trottier
1662032897
We were in the process of moving so in June sent our 6 rugs for cleaning before laying them in our new home. Rugs were picked up and returned on the dates promised. Our move was delayed so have only been able to lay out the rugs now. What a difference! The rugs look like new and the colours are so bright. Would use this company again and not hesitate to recommend them to anyone.
Steve Wood
1661332574
Used the Rug Laundry on the basis of the process video on their website. Had three rugs which needed to be cleaned and sent one as a trail. Excellent result, so sent the other two. Used their collection and delivery service as the rugs were too big and heavy to get into a car. Again an excellent service. Collection and delivery at the times promised. All customer facing staff were friendly and knowledgeable. Will use the Rug Laundry again.
Ian May
1661176062
Troy and his team are professional friendly and know exactly what they are doing. It was a true pleasure to do business with The Rug Laundry. The rugs came back in great condition and beautifully clean. I have no hesitation recommending TRL highly.Big thanks to Troy & his team.
Catherine Collins
1658227351
Absolutely brilliant service. Had a large rug cleaned by them and it came back like new!
Neville Goodman
1657983656
The Rug Laundry cleaned our very grubby hall runner, a modern wool rug hand-made in India. It now looks as new. Home collection and delivery included in price and it was all very efficient. I'd certainly use them again.
Timothy Sandy
1654691534
Just had my Rug back. Brilliant job, like a new Rug. Jonathan was excellent with advice and kept me fully informed. Thank you
Wanda Stephens
1652786405
Very happy with the Rug Laundry, professional and courteous service and my rug came home spotless with the edges locked to stop it fraying.
Martin Linsdell
1651922896
Had the worst stain on my Car seat so decided to give Blitzzz ago that we purchased from The Rug Laundry. Everything else that I had tried just didn't seem to shift the mark! Wow wow Blitzzz is amazing! Just wish I had taken before and after pictures. Highly recommended and will now be my go to product thanks to The Rug Laundry. One very happy customer and no longer have to get annoyed everytime I get into my car. 😀
Nunk
1645800882
Great Service. Very professional.Managed to sort out my rug which was in a really bad way.Will definitely use again.
Denny Postings
1642867421
Second time used the Rug Laundry. Speedy service just before Christmas too, and exemplary service and results as before. Highly recommended.
Isa
1642720007
I am absolutely delighted with how my large white wool rug has come back- it looks, and feels, as new! Very very happy customer
Bill Pearce
1640074599
Brilliant service, great communication and service throughout. We had three rugs cleaned, they are like new now. Will definitely use again.
Mike Callaghan
1640015779
Had two rugs cleaned and carpets from our motorhome. They look like new!! Fantastic collection and return service. Would highly recommend
Robert Byrne
1638287975
First class service at a very competitive price and a high quality result!
Ann Beynon
1637691706
Gwasanaeth ardderchog. Excellent Service.
Sarat Jones
1637165901
Really impressed with the Rug Laundry. My rug looks lovely and every member of staff we dealt with, either over the phone or in person was lovely. Highly recommend
Lynda B
1636976086
Updated review Nov 2021. Excellent company who do what they say with friendliness and efficiency. I have used them for quite a few years now and my rugs are always returned to me, smelling fragrant, clean and looking like new. With old dogs in the house who have the occasional accident, this is no mean feat! I would reccomend The Rug Laundry to anyone.
Colleen Williams
1636533667
They did such an excellent job of cleaning my rugs. They look brand new.
Sion Watkins
1633875315
The best recommendation is that we are going back to them. The two rugs we have had cleaned were in excellent condition when returned. They are a firm that has a good client relationship, reward loyal customers with discount and provide excellent value for money
Claire Roberts
1632651864
Really good service, great communication throughout the cleaning journey & the staff are very helpful.Rug looks as good as new if not better!Will always use this company, I cannot recommend highly enough.
Martin Harrison
1631958346
2 oriental rugs beautifully cleaned. Very impressed and highly recommend
dilwara tucker
1630668523
A while ago we had returned from Morroco with two beautiful rugs. Unfortunatley one, very light in colour, had a stain which we could not remove and we could not find anyone else who could. I had given up hope of being able to have the stain removed and the rug restored. I was wrong! I found the Rug Laundry and now the rug is looking beautiful again. I found the staff very helpful and proffesional. They are expert in their knowledge and efficient in their arrangments. I would highly recommend them
Sandra Rowe
1628689561
The best rug cleaning service there is I’ve been with them over25 years they represent all of the above
David Wilkins
1626339648
We had a large rug in our lounge that needed a good clean, it was getting a bit mucky what with three kids and a dog. We found Rug Laundry, they gave us a quote, they collected it, cleaned it, returned it looking good as new - with no fuss, no messing about. Would use again.
Mike
1625847440
Very very professional , it was a pleasure doing business with the Rug Spar couldn’t be more happy with the service I had , rug cleaned to a high quality . Staff very approachable and couldn’t do enough , will be returning , Thankyou again.
Wendy John-gittins
1623355870
The communication is great, very pleased with results of my Persian rug.
Holly Curson
1623086448
I contacted the company after my daughter had a sickness bug and unfortunately she was sick over her rug, it didn't matter how much I clean the rug, I just couldn't get rid of the smell.They were extremely professionally Troy pick up the rug and returned it and it's now like new and no more smell ☺️They had amazing customer service and friendly throughout, would definitely use them again and would highly recommend them.
Jan Osborne
1622718664
I cannot recommend Rug Laundry highly enough. They collected on time , from a boat, and returned in the same efficient way. The rug which is very patterned 11 years old and has had a puppy being house trained on it has now been restored to it's original state. Amazing, thank you so muchJan
The Clean Bean
1621439072
Fantastic response, carpet looks as good as I bought it years ago! Brilliant service too.
Brian Beckwith
1618051554
Some 40+ years ago, whilst working for a short time in Istanbul, I purchased a hand-made Hereke rug 2 x 1.3 m. I dare not attempt to clean it myself, so sought a professional services. My local carpet-cleaning service would not touch it, but recommended The Rug Laundry. Initial telephone contact indicated that they understood my rug, so asked them to do it. They arranged collection, and later, its return. It came back looking new, with the colours richer than I remembered them new.From my one experience, I would recommend this service; a friendly and knowledgeable team, who clearly take a pride in their care in handling exotic and rare rugs and carpets.
Philippa Stanley
1617531613
5 stars all the way for rejuvenating a large cream rug in the rug laundry. It looked and smelt lovely.
Kate Glanville
1616577872
I’m absolutely delighted! My beautiful rug has a whole new life. Stains gone , grime gone , smells gone! It’s like having a brand new rug! And wonderful, fast , friendly professional service! Can’t recommend enough!
Clive Ellis
1613827072
The picked the rug up as arranged. They did a really good job. The rug came back as good as new. I would really recommend this service!
Matthew Cole
1611071689
I moved into my new home 6 months ago and found a stain on the carpet which I could not get clean after trying all different 'carpet cleaners'. These guys have worked their magic and the whole carpet looks brand new! Not any sign there was ever any marks. Really nice team, professional, efficient and great value for money! 100% recommended, could not ask for any more!
Sue James-Davies
1610207537
Amanda
1608382056
Nicholas Speller
1607541884
From my first contact with this company they were informative and helpful. I felt I was given a very individualised service. The end result was really really good; the rug was a second hand very grubby silk rug, which now positively glows and feels so soft underfoot.
Rebekah Greenberry
1607524821
Great personal service from Troy and the team. My long pile wool rug hadn't been cleaned since it was new, and that was at least over 12 years ago, I didn't think there was anything they could do. It's like new, so soft and fluffy and smells amazing. Collected from my door and delivered safely back by Troy. Regular updates by email and phone. Prompt response to my phone calls and emails. Would recommend 👍
Lorraine williams
1605608519
I simply cannot fault this company, I am so glad I called them to clean my sorry looking cream lounge rug. From the first call they were friendly, helpful and professional- they explained everything I needed to know. The rug was collected at precisely the time specified and returned much sooner than I expected, again bang on time. Bearing in mind we’re not local too! It’s IMMACULATE! Better than new, I am so pleased. I can’t believe it’s the same one! It’s worth every penny (you easily pay via their invoice system- brilliant!) and I would not remotely hesitate in using them again & recommending this fabulous Welsh company! Diolch!
Janet Reilly
1603978465
Excellent results on rug. Sevice extreemly good won't hesitate to use again and recommend to others Thanks
Simon Ellery
1603887988
Very happy with the Rug Laundry. Very professional and friendly service. Couldn’t have been more pleased with the results. I would have no hesitation in recommending them. Thank you Rug Laundry!
Phil Martin
1600513900
A rug I loved for years but had become an embarrassment and was heading for the tip however a few weeks with the rug laundry and it's been returned like new again and at a fraction of the cost of a new replacement. Thank you.
Caitlin Moll
1600164616
I can't recommend these guys enough!! My rug was dirty, stinky and horrible (my cat had used it as a toilet frequently...) and it honestly looks like the day I bought it!! I'm so pleased!!I live in England so I was concerned about getting my rug to Wales but the process was so easy and Troy and the team organised everything for me. My rug was picked up and delivered back to me without any issues and I was kept updated along the way.They're so knowledgeable and use the best equipment so you know rug is in good hands. Really impressed with the friendly and professional service and will definitely be using them again!
melanie james
1600078817
I can’t praise or recommend the rug laundry highly enough. They have been an absolute delight to deal with since the first phone call.We had 6 carpets that we purchased in Saudi Arabia 30 years ago. They’ve had 4 dogs, 2 kids and 2 completely different environments to contend with ie; sandy and muddy paws/feet and were extremely soiled in places. We had tried to clean them over the years but did more damage than good. So when they were collected by the lovely Aled, I did warn him that they honked. He was very polite and said, “don’t worry, I’ve seen it all, I’m used to it” .So off they went, I have to admit I was a little apprehensive as 4 of theses rugs were expensive Qashqais and impossible to replace. However I’d need not have worried. Within a day I’d had a condition report and a telephone conversation to confirm what we wanted to have done as they offer a range. 2 weeks later we had an email to say they were lovely and clean and ready to be delivered. We were so pleased as we’d really missed them.So, they arrive.....I’m so excited to see them and hope they are not only clean but still in one piece.OMG....they look brand new, as if we had just purchased them 30 years ago. Colours I had forgotten were there, I cannot tell you how happy I was. As each rug was unrolled, my joy increased, I was falling in love with my beautiful rugs all over again.So, my rugs are now clean, smell sweet and are so soft under the foot. Please, have complete confidence in Troy and his team with your precious rugs, I can assure you, you will not be disappointed.
Jo Seawright
1596723292
I happened to mention to Troy that the gel hand sanitisers were drying out my skin and was starting to irritate. He immediately suggested The Rug Laundry's non-alcohol hand-sanitiser which is a professional grade sanitation (he mentioned some log number which I am informed means a great deal in bacterial and viral control) but it really is much kinder to sensitive skin.Hope they start selling it online soon as I will be needing some more in the not too distant future.
G Pearl
1596718098
Troy and the team were amazing from start to finish! So friendly and knowledgeable and did an amazing job at getting a stain out from where my dog had used the rug as a bathroom!Can't recommend them enough, my rug is like new and i'll definitely be using them again!
Christopher Jenkins
1596569845
Had my rugs and chairs cleaned by these guys, fantastic service and really friendly at the same time ! Definitely use again!
Michelle White
1596569535
Knowledgeable team. Friendly, helpful and in the current situation made me feel very Covid-19 secure on their visits. Full of good tips to help keep your rugs cleaner for longer
Joy Lewis
1596541598
I would like to thank a Troy for the amazing job that was done on my Rug. It has been restored to its former beauty following pooch abuse😀Can I also thank him for introducing me to the new hand sanitiser they are now selling. It is amazing!! I suffer with eczema and was finding the alcohol in most were burning and causing flare ups... I can now kiss goodbye to dry skin and burns on my hands and I now use a hand sanitiser with confidence. Thanks guys awesome service and product. 👏🏻
Nadia brydon
1593372387
I cannot thank The Rug Laundry enough for the incredible job they did on my enormous antique Turkish rug. I can only describe it as a miracle how all the colours reappeared after cleaning when it had been a faded shadow of it's former self prior to the expertise at the Rug Laundry. They have been a delight to deal with and considering the size of my huge rug I feel the price was not just good value but great value. I am thrilled to have found the Rug Laundry and will now be getting another antique rug cleaned by them. Thank you so much.
David Gardner
1593035896
I am a long standing dealer in old and antique oriental rugs currently based in the Works Antiques Centre, Llandeilo, and it is very important to me to have access to a local rug cleaner that I can trust for expertise, dependability and affordability. The Rug Laundry team are the best that I have found and I now use them for all my rug cleaning needs. They have proved themselves able to provide an excellent cleaning service not only for wool rugs but also silks which are notoriously difficult to clean effectively. Their service is friendly, professional and timely and I have no hesitation in recommending them.
skyboss64
1581155783
I dropped off my rug to be cleaned as I didn't just want a surface clean with a carpet cleaning machine, I needed my rug to be washed properly and after watching their rug cleaning videos on YouTube, I knew I had found the right company for the job. The team contacted me as soon as my rug had been cleaned and dry and ready to collect. It looked and smelled absolutely fantastic. Best rug cleaning service I have had, thank you again. I highly recommend the rug laundry for anyone wanting their rugs to be taken care of and to be cleaned properly.
Lindy Brewster
1579973564
I have used the Rug Laundry twice for cleaning and restoration of an over 30 year old Chinese rug and an over 50 year old 13 foot by 10 foot silk Chinese carpet. The first had an oil spillage and was very dirty and the second had suffered flooding. They came back looking amazing.The large Chinese carpet included changing the lining, which they sourced so it looks like the originally lining. Troy and Sarah continuously kept me in the loop on progress. I can’t praise the level of professionalism and service highly enough.
Carla
1579870589
I definitely recommend The Rug Laundry and will use again.My beautiful light cream, New Zealand wool rug was ruined with a massive coffee stain (my coffee) and general family traffic marks.A local carpet firm would not even try and clean it saying it was impossible.After I tried every cleaning method advertised and googled, in desperation scrubbed it in the garden with biological detergent and hot water then a hose, probably making it worse.I loved my rug too much to discard so contacted Troy to ask him to dye it!After hearing my story Troy said it sounded like a challenge to clean it when nobody else would even try!It was in an embarrassingly terrible state when Troy saw it. Light cream , patches of darker cream, smudges and water marks with a huge coffee stain.Wednesday I saw the impossible made possible. My rug looks, smells and feels like new.What an amazing result. It will never reach that state again now I know where to take it!Thank you so much Troy and the Rug Laundry.
Granville & Brigitte Jones
1578490061
this is the first time we have used the Rug Laundry (previously Prestige rug spa) and we were very impressed with the service, from initial contact to the return of our rug, they kept us informed of collection, delivery, the process and condition of our rug and when we received it back, it was beautiful. We thought it was past redemption, having been down for over 20 years, with kids dogs etc, but it has been restored to its former glory. I will definitely use again, but won't wait 20 years this time!! Thank you.
Nat F-I
1573566243
Best company in the UK! Rug cleaning was superb and the customer service was exceptional. They kept us informed all the time about the process of rug cleaning, from the moment it leaves your house until they send it back. I look at this lovely clean rug and I cannot believe it was a horrible dirty old rug stored in the shed and waiting to go in the bin.A shame that they are not in my region but I would happy pay the transport costs to have another job well done again! Thank you so much to Troy and Sarah.
T V
1573067855
Service is exceptional, like something from another era. Could not praise highly enough the handling of the collection and return, and the rug is looking better than ever! Thank you!
corraine collins
1571294265
A professional but very friendly service. I have a beautiful, large Chinese silk rug that was a bit ‘battle worn.’ Throughout the process I was kept fully informed and I have just received my rug back- the colours are vibrant and it smells smashing! I could do with a stay at the ‘Spa.’
Doug & Marion Pearson
1569142878
This company is an excellent place to have your valuable rugs cleaned. We were very pleased with everything and would thoroughly recommend them.
Ben J
1567190077
We had a hand-woven Moroccan rug which was soiled in a few spots by our cats so ended up using PRS due to the detailed information on their site of the methods they use and previous good review. Communication was great, the process was easy and the rug came out just as new. Very impressive altogether!
Christine Lewis
1565773470
This was a tricky rug to clean a rather unusal fibre composition Troy was reluctant to clean it but was very helpful in discussing the risk .We went ahead and whilst he would have hoped for a better result i am delighted.Would not hesitate to reccomend this very proffessional company to anyone in the UK!
ben jackson
1565260562
Amazing job!!! Smelt nicer after the wash than when we bought the rug!!!
Christine Willoughby
1564733576
I was highly distressed to find a bottle of shampoo spilt on a very special rug. The staff at Prestige were wonderful. They reassured over the phone, dealt with the whole process smoothly and efficiently all the time keeping me in touch. And the finished result is fantastic. Fluffy and not a stain in sight. Thank you
Amy Collins
1564502204
Fantastic results on my large living room rug, I don’t want to step on it now! Lovely smell too. Very very pleased brilliant service. Thank you!!
steven manning
1564472639
highly recommend Prestige Rug Spa, extremely professional service to a high quality. brilliant communication, and A* job done! will definitely be using them again!
Helena Rowland
1564175766
Sent my two rugs for their own personnel Spa treatment , what a fantastic job done, so wished I took photos of before and after. My two rugs had been badly marked by myself and my grandchildren, now they looks like new. Thank you Troy and team for a marvellous job done.
Amanda Williams
1562692756
I used prestige to clean a delicate silk Turkish rug that had definitely seen better days. The coloured has seeped in various areas and there were stains. I knew that the final outcome wouldn't be perfect because of the extent of the discolouration but I was very pleased with the final result. It turned out significantly better than it had been.Also I found Prestige very professional from the start. The collection and delivery process was simple and efficient and whilst they were in possession of the rug they kept me updated with what they intended to do with the rug (having done a spot test first).I would certainly have no hesitation in using them again or recommending their services
Cambrian Escapes
1562490432
We took a cream linen chesterfield chair to be cleaned after holiday cottage spillage. Wonderful service, kept us fully informed on how it was going and great results. Small matter of 5 rugs also restored, all look amazing after some tlc from Troy and the team. Hopefully no more spillages, but we will definitely use again for winter/spring clean and thoroughly recommend.
Emma Cooksley-Lewis
1560340688
Troy and the Team have done a fantastic job cleaning our rug - looks like new ✨ would definitely recommend their service - cost effective and eco friendly - five star treatment every time ⭐️⭐️⭐️⭐️⭐️👌👌
