Customer Reviews

Robert Byrne
Robert Byrne
15:59 30 Nov 21
First class service at a very competitive price and a high quality result!
Ann Beynon
Ann Beynon
18:21 23 Nov 21
Gwasanaeth ardderchog. Excellent Service.
Sarat Jones
Sarat Jones
16:18 17 Nov 21
Really impressed with the Rug Laundry. My rug looks lovely and every member of staff we dealt with, either over the phone or in person was lovely. Highly recommend
Lynda B
Lynda B
11:34 15 Nov 21
Updated review Nov 2021. Excellent company who do what they say with friendliness and efficiency. I have used them for quite a few years now and my rugs are always returned to me, smelling fragrant, clean and looking like new. With old dogs in the house who have the occasional accident, this is no mean feat! I would reccomend The Rug Laundry to anyone.
Colleen Williams
Colleen Williams
08:41 10 Nov 21
They did such an excellent job of cleaning my rugs. They look brand new.
Sion Watkins
Sion Watkins
14:15 10 Oct 21
The best recommendation is that we are going back to them. The two rugs we have had cleaned were in excellent condition when returned. They are a firm that has a good client relationship, reward loyal customers with discount and provide excellent value for money
Claire Roberts
Claire Roberts
10:24 26 Sep 21
Really good service, great communication throughout the cleaning journey & the staff are very helpful.Rug looks as good as new if not better!Will always use this company, I cannot recommend highly enough.
Martin Harrison
Martin Harrison
09:45 18 Sep 21
2 oriental rugs beautifully cleaned. Very impressed and highly recommend
dilwara tucker
dilwara tucker
11:28 03 Sep 21
A while ago we had returned from Morroco with two beautiful rugs. Unfortunatley one, very light in colour, had a stain which we could not remove and we could not find anyone else who could. I had given up hope of being able to have the stain removed and the rug restored. I was wrong! I found the Rug Laundry and now the rug is looking beautiful again. I found the staff very helpful and proffesional. They are expert in their knowledge and efficient in their arrangments. I would highly recommend them
Sandra Rowe
Sandra Rowe
13:46 11 Aug 21
The best rug cleaning service there is I’ve been with them over25 years they represent all of the above
David Wilkins
David Wilkins
09:00 15 Jul 21
We had a large rug in our lounge that needed a good clean, it was getting a bit mucky what with three kids and a dog. We found Rug Laundry, they gave us a quote, they collected it, cleaned it, returned it looking good as new - with no fuss, no messing about. Would use again.
Mike
Mike
16:17 09 Jul 21
Very very professional , it was a pleasure doing business with the Rug Spar couldn’t be more happy with the service I had , rug cleaned to a high quality . Staff very approachable and couldn’t do enough , will be returning , Thankyou again.
Wendy John-gittins
Wendy John-gittins
20:11 10 Jun 21
The communication is great, very pleased with results of my Persian rug.
Holly Curson
Holly Curson
17:20 07 Jun 21
I contacted the company after my daughter had a sickness bug and unfortunately she was sick over her rug, it didn't matter how much I clean the rug, I just couldn't get rid of the smell.They were extremely professionally Troy pick up the rug and returned it and it's now like new and no more smell ☺️They had amazing customer service and friendly throughout, would definitely use them again and would highly recommend them.
Jan Osborne
Jan Osborne
11:11 03 Jun 21
I cannot recommend Rug Laundry highly enough. They collected on time , from a boat, and returned in the same efficient way. The rug which is very patterned 11 years old and has had a puppy being house trained on it has now been restored to it's original state. Amazing, thank you so muchJan
The Clean Bean
The Clean Bean
15:44 19 May 21
Fantastic response, carpet looks as good as I bought it years ago! Brilliant service too.
Brian Beckwith
Brian Beckwith
10:45 10 Apr 21
Some 40+ years ago, whilst working for a short time in Istanbul, I purchased a hand-made Hereke rug 2 x 1.3 m. I dare not attempt to clean it myself, so sought a professional services. My local carpet-cleaning service would not touch it, but recommended The Rug Laundry. Initial telephone contact indicated that they understood my rug, so asked them to do it. They arranged collection, and later, its return. It came back looking new, with the colours richer than I remembered them new.From my one experience, I would recommend this service; a friendly and knowledgeable team, who clearly take a pride in their care in handling exotic and rare rugs and carpets.
Philippa Stanley
Philippa Stanley
10:20 04 Apr 21
5 stars all the way for rejuvenating a large cream rug in the rug laundry. It looked and smelt lovely.
Kate Glanville
Kate Glanville
09:24 24 Mar 21
I’m absolutely delighted! My beautiful rug has a whole new life. Stains gone , grime gone , smells gone! It’s like having a brand new rug! And wonderful, fast , friendly professional service! Can’t recommend enough!
Clive Ellis
Clive Ellis
13:17 20 Feb 21
The picked the rug up as arranged. They did a really good job. The rug came back as good as new. I would really recommend this service!
Matthew Cole
Matthew Cole
15:54 19 Jan 21
I moved into my new home 6 months ago and found a stain on the carpet which I could not get clean after trying all different 'carpet cleaners'. These guys have worked their magic and the whole carpet looks brand new! Not any sign there was ever any marks. Really nice team, professional, efficient and great value for money! 100% recommended, could not ask for any more!
Sue James-Davies
Sue James-Davies
15:52 09 Jan 21
Amanda
Amanda
12:47 19 Dec 20
Nick Speller
Nick Speller
19:24 09 Dec 20
From my first contact with this company they were informative and helpful. I felt I was given a very individualised service. The end result was really really good; the rug was a second hand very grubby silk rug, which now positively glows and feels so soft underfoot.
Rebekah Greenberry
Rebekah Greenberry
14:40 09 Dec 20
Great personal service from Troy and the team. My long pile wool rug hadn't been cleaned since it was new, and that was at least over 12 years ago, I didn't think there was anything they could do. It's like new, so soft and fluffy and smells amazing. Collected from my door and delivered safely back by Troy. Regular updates by email and phone. Prompt response to my phone calls and emails. Would recommend 👍
Lorraine williams
Lorraine williams
10:21 17 Nov 20
I simply cannot fault this company, I am so glad I called them to clean my sorry looking cream lounge rug. From the first call they were friendly, helpful and professional- they explained everything I needed to know. The rug was collected at precisely the time specified and returned much sooner than I expected, again bang on time. Bearing in mind we’re not local too! It’s IMMACULATE! Better than new, I am so pleased. I can’t believe it’s the same one! It’s worth every penny (you easily pay via their invoice system- brilliant!) and I would not remotely hesitate in using them again & recommending this fabulous Welsh company! Diolch!
Janet Reilly
Janet Reilly
13:34 29 Oct 20
Excellent results on rug. Sevice extreemly good won't hesitate to use again and recommend to others Thanks
Simon Ellery
Simon Ellery
12:26 28 Oct 20
Very happy with the Rug Laundry. Very professional and friendly service. Couldn’t have been more pleased with the results. I would have no hesitation in recommending them. Thank you Rug Laundry!
Phil Martin
Phil Martin
11:11 19 Sep 20
A rug I loved for years but had become an embarrassment and was heading for the tip however a few weeks with the rug laundry and it's been returned like new again and at a fraction of the cost of a new replacement. Thank you.
Caitlin Moll
Caitlin Moll
10:10 15 Sep 20
I can't recommend these guys enough!! My rug was dirty, stinky and horrible (my cat had used it as a toilet frequently...) and it honestly looks like the day I bought it!! I'm so pleased!!I live in England so I was concerned about getting my rug to Wales but the process was so easy and Troy and the team organised everything for me. My rug was picked up and delivered back to me without any issues and I was kept updated along the way.They're so knowledgeable and use the best equipment so you know rug is in good hands. Really impressed with the friendly and professional service and will definitely be using them again!
melanie james
melanie james
10:20 14 Sep 20
I can’t praise or recommend the rug laundry highly enough. They have been an absolute delight to deal with since the first phone call.We had 6 carpets that we purchased in Saudi Arabia 30 years ago. They’ve had 4 dogs, 2 kids and 2 completely different environments to contend with ie; sandy and muddy paws/feet and were extremely soiled in places. We had tried to clean them over the years but did more damage than good. So when they were collected by the lovely Aled, I did warn him that they honked. He was very polite and said, “don’t worry, I’ve seen it all, I’m used to it” .So off they went, I have to admit I was a little apprehensive as 4 of theses rugs were expensive Qashqais and impossible to replace. However I’d need not have worried. Within a day I’d had a condition report and a telephone conversation to confirm what we wanted to have done as they offer a range. 2 weeks later we had an email to say they were lovely and clean and ready to be delivered. We were so pleased as we’d really missed them.So, they arrive.....I’m so excited to see them and hope they are not only clean but still in one piece.OMG....they look brand new, as if we had just purchased them 30 years ago. Colours I had forgotten were there, I cannot tell you how happy I was. As each rug was unrolled, my joy increased, I was falling in love with my beautiful rugs all over again.So, my rugs are now clean, smell sweet and are so soft under the foot. Please, have complete confidence in Troy and his team with your precious rugs, I can assure you, you will not be disappointed.
Jo Seawright
Jo Seawright
14:14 06 Aug 20
I happened to mention to Troy that the gel hand sanitisers were drying out my skin and was starting to irritate. He immediately suggested The Rug Laundry's non-alcohol hand-sanitiser which is a professional grade sanitation (he mentioned some log number which I am informed means a great deal in bacterial and viral control) but it really is much kinder to sensitive skin.Hope they start selling it online soon as I will be needing some more in the not too distant future.
G Pearl
G Pearl
12:48 06 Aug 20
Troy and the team were amazing from start to finish! So friendly and knowledgeable and did an amazing job at getting a stain out from where my dog had used the rug as a bathroom!Can't recommend them enough, my rug is like new and i'll definitely be using them again!
Christopher Jenkins
Christopher Jenkins
19:37 04 Aug 20
Had my rugs and chairs cleaned by these guys, fantastic service and really friendly at the same time ! Definitely use again!
Michelle White
Michelle White
19:32 04 Aug 20
Knowledgeable team. Friendly, helpful and in the current situation made me feel very Covid-19 secure on their visits. Full of good tips to help keep your rugs cleaner for longer
Joy Lewis
Joy Lewis
11:46 04 Aug 20
I would like to thank a Troy for the amazing job that was done on my Rug. It has been restored to its former beauty following pooch abuse😀Can I also thank him for introducing me to the new hand sanitiser they are now selling. It is amazing!! I suffer with eczema and was finding the alcohol in most were burning and causing flare ups... I can now kiss goodbye to dry skin and burns on my hands and I now use a hand sanitiser with confidence. Thanks guys awesome service and product. 👏🏻
Nadia brydon
Nadia brydon
19:26 28 Jun 20
I cannot thank The Rug Laundry enough for the incredible job they did on my enormous antique Turkish rug. I can only describe it as a miracle how all the colours reappeared after cleaning when it had been a faded shadow of it's former self prior to the expertise at the Rug Laundry. They have been a delight to deal with and considering the size of my huge rug I feel the price was not just good value but great value. I am thrilled to have found the Rug Laundry and will now be getting another antique rug cleaned by them. Thank you so much.
David Gardner
David Gardner
21:58 24 Jun 20
I am a long standing dealer in old and antique oriental rugs currently based in the Works Antiques Centre, Llandeilo, and it is very important to me to have access to a local rug cleaner that I can trust for expertise, dependability and affordability. The Rug Laundry team are the best that I have found and I now use them for all my rug cleaning needs. They have proved themselves able to provide an excellent cleaning service not only for wool rugs but also silks which are notoriously difficult to clean effectively. Their service is friendly, professional and timely and I have no hesitation in recommending them.
skyboss64
skyboss64
09:56 08 Feb 20
I dropped off my rug to be cleaned as I didn't just want a surface clean with a carpet cleaning machine, I needed my rug to be washed properly and after watching their rug cleaning videos on YouTube, I knew I had found the right company for the job. The team contacted me as soon as my rug had been cleaned and dry and ready to collect. It looked and smelled absolutely fantastic. Best rug cleaning service I have had, thank you again. I highly recommend the rug laundry for anyone wanting their rugs to be taken care of and to be cleaned properly.
Lindy Brewster
Lindy Brewster
17:32 25 Jan 20
I have used the Rug Laundry twice for cleaning and restoration of an over 30 year old Chinese rug and an over 50 year old 13 foot by 10 foot silk Chinese carpet. The first had an oil spillage and was very dirty and the second had suffered flooding. They came back looking amazing.The large Chinese carpet included changing the lining, which they sourced so it looks like the originally lining. Troy and Sarah continuously kept me in the loop on progress. I can’t praise the level of professionalism and service highly enough.
Carla
Carla
12:56 24 Jan 20
I definitely recommend The Rug Laundry and will use again.My beautiful light cream, New Zealand wool rug was ruined with a massive coffee stain (my coffee) and general family traffic marks.A local carpet firm would not even try and clean it saying it was impossible.After I tried every cleaning method advertised and googled, in desperation scrubbed it in the garden with biological detergent and hot water then a hose, probably making it worse.I loved my rug too much to discard so contacted Troy to ask him to dye it!After hearing my story Troy said it sounded like a challenge to clean it when nobody else would even try!It was in an embarrassingly terrible state when Troy saw it. Light cream , patches of darker cream, smudges and water marks with a huge coffee stain.Wednesday I saw the impossible made possible. My rug looks, smells and feels like new.What an amazing result. It will never reach that state again now I know where to take it!Thank you so much Troy and the Rug Laundry.
Granville & Brigitte Jones
Granville & Brigitte Jones
13:27 08 Jan 20
this is the first time we have used the Rug Laundry (previously Prestige rug spa) and we were very impressed with the service, from initial contact to the return of our rug, they kept us informed of collection, delivery, the process and condition of our rug and when we received it back, it was beautiful. We thought it was past redemption, having been down for over 20 years, with kids dogs etc, but it has been restored to its former glory. I will definitely use again, but won't wait 20 years this time!! Thank you.
Natalia Fajardo
Natalia Fajardo
13:44 12 Nov 19
Best company in the UK! Rug cleaning was superb and the customer service was exceptional. They kept us informed all the time about the process of rug cleaning, from the moment it leaves your house until they send it back. I look at this lovely clean rug and I cannot believe it was a horrible dirty old rug stored in the shed and waiting to go in the bin.A shame that they are not in my region but I would happy pay the transport costs to have another job well done again! Thank you so much to Troy and Sarah.
T V
T V
19:17 06 Nov 19
Service is exceptional, like something from another era. Could not praise highly enough the handling of the collection and return, and the rug is looking better than ever! Thank you!
corraine collins
corraine collins
06:37 17 Oct 19
A professional but very friendly service. I have a beautiful, large Chinese silk rug that was a bit ‘battle worn.’ Throughout the process I was kept fully informed and I have just received my rug back- the colours are vibrant and it smells smashing! I could do with a stay at the ‘Spa.’
Doug & Marion Pearson
Doug & Marion Pearson
09:01 22 Sep 19
This company is an excellent place to have your valuable rugs cleaned. We were very pleased with everything and would thoroughly recommend them.
Ben J
Ben J
18:34 30 Aug 19
We had a hand-woven Moroccan rug which was soiled in a few spots by our cats so ended up using PRS due to the detailed information on their site of the methods they use and previous good review. Communication was great, the process was easy and the rug came out just as new. Very impressive altogether!
Christine Lewis
Christine Lewis
09:04 14 Aug 19
This was a tricky rug to clean a rather unusal fibre composition Troy was reluctant to clean it but was very helpful in discussing the risk .We went ahead and whilst he would have hoped for a better result i am delighted.Would not hesitate to reccomend this very proffessional company to anyone in the UK!
ben jackson
ben jackson
10:36 08 Aug 19
Amazing job!!! Smelt nicer after the wash than when we bought the rug!!!
Christine Willoughby
Christine Willoughby
08:12 02 Aug 19
I was highly distressed to find a bottle of shampoo spilt on a very special rug. The staff at Prestige were wonderful. They reassured over the phone, dealt with the whole process smoothly and efficiently all the time keeping me in touch. And the finished result is fantastic. Fluffy and not a stain in sight. Thank you
Amy Collins
Amy Collins
15:56 30 Jul 19
Fantastic results on my large living room rug, I don’t want to step on it now! Lovely smell too. Very very pleased brilliant service. Thank you!!
steven manning
steven manning
07:43 30 Jul 19
highly recommend Prestige Rug Spa, extremely professional service to a high quality. brilliant communication, and A* job done! will definitely be using them again!
Helena Rowland
Helena Rowland
21:16 26 Jul 19
Sent my two rugs for their own personnel Spa treatment , what a fantastic job done, so wished I took photos of before and after. My two rugs had been badly marked by myself and my grandchildren, now they looks like new. Thank you Troy and team for a marvellous job done.
Amanda Williams
Amanda Williams
17:19 09 Jul 19
I used prestige to clean a delicate silk Turkish rug that had definitely seen better days. The coloured has seeped in various areas and there were stains. I knew that the final outcome wouldn't be perfect because of the extent of the discolouration but I was very pleased with the final result. It turned out significantly better than it had been.Also I found Prestige very professional from the start. The collection and delivery process was simple and efficient and whilst they were in possession of the rug they kept me updated with what they intended to do with the rug (having done a spot test first).I would certainly have no hesitation in using them again or recommending their services
Cambrian Escapes
Cambrian Escapes
09:07 07 Jul 19
We took a cream linen chesterfield chair to be cleaned after holiday cottage spillage. Wonderful service, kept us fully informed on how it was going and great results. Small matter of 5 rugs also restored, all look amazing after some tlc from Troy and the team. Hopefully no more spillages, but we will definitely use again for winter/spring clean and thoroughly recommend.
Emma Cooksley-Lewis
Emma Cooksley-Lewis
11:58 12 Jun 19
Troy and the Team have done a fantastic job cleaning our rug - looks like new ✨ would definitely recommend their service - cost effective and eco friendly - five star treatment every time ⭐️⭐️⭐️⭐️⭐️👌👌
Nick Cooper
Nick Cooper
07:48 04 Jun 19
Tania Mascord
Tania Mascord
08:12 24 Apr 19
The Rug Spa did a fantastic job of cleaning my Chinese silk rug. The rug is over 20 years old, pale pastel colours, and had never been cleaned. It had some marks on it, was generally grubby, and had indentations where a table had stood on it. It came back like a new rug, all marks and indentations completely gone. Being as old as it is and having been exposed to light it has faded a little since new but in all other respects it is like having a new rug. Collection and delivery was easy to arrange and communication was good throughout the time my rug was with them. I would recommend them without hesitation.
Ross Davies
Ross Davies
09:01 23 Apr 19
Courteous, friendly and professional team. The cleaning and repair of the rugs were carried out to a very high standard and the results were excellent. Many thanks to all concerned.
Stephanie Huntley
Stephanie Huntley
06:54 07 Mar 19
Excellent service, very friendly staff, arrive when they say are going to, kept me informed at all times. Would recommend.
Gaynor Jones
Gaynor Jones
10:56 15 Jan 19
Highly recommend using this company, my rug was in dire need of repair and cleaning. Excellent service, nothing too much trouble, accommodating throughout. Rug returned as new, initial thoughts a bit pricey but don't be put off worth every penny. Thank you and keep up the good work.
John Firth
John Firth
13:09 03 Jan 19
Very impressed with outstanding service, communication and most importantly the end result. Would strongly recommend to anyone who needs a rug cleaned
Caron Grainger
Caron Grainger
19:06 20 Dec 18
Rang at 4pm for a quote. Wrapping arrived lunchtime the day after, collected the day after that, and returned about 2 weeks later in pristine condition. Could not have been more helpful. Really excellent.
Richard Woods
Richard Woods
15:51 10 Dec 18
Terrific service. Helpful, friendly advice on the phone about the very straightforward despatch procedure. The rug was returned exactly as promised and it looks like new.
Ruth Fraser
Ruth Fraser
17:32 20 Nov 18
R esponsiveness right from my initial enquiry....1st company to replyU pdates were regular & timely throughout the processG reat colour match from the image submittedS traightforward pricing structure for each part of the service (cleaning and dyeing)P rocess was fully explained (incl any risks) & efficientA pproach to customers is excellent, effective and flexible.Overall an excellent customer experience, great value for money and a pure wool rug with a new colour and new life.....👍🏻
Aodhan O'Carroll
Aodhan O'Carroll
10:58 01 Nov 18
It has been a pleasure to deal with this company.
Mel
Mel
18:35 23 Oct 18
Everyone I dealt with was wonderful and friendly. They picked up the rug, it came back lovely and clean and wrapped up nicely. They made the whole process very easy - THANK YOU!
Gina Jones
Gina Jones
13:51 04 Sep 18
An excellent job thank you very much.We have removed the pews from a corner of the church to make the area more useful. It is well used for informal services, Messy Church, Bright sparks (mother and toddler group) and meetings. It gets a lot of wear so to have nice clean carpets is an excellent start to a new term. The babies will greatly appreciate their sparkling clean play mat.The small kitchen area is also looking very good.It might well have been a relatively small job for you but it was a gigantic one for us. Thank you from all at Llandingat Church.
Ken Jones
Ken Jones
14:28 29 Aug 18
Delighted with the service at Prestige Rug Spa.We took two rugs there that we were considering throwing out and they have come up like new.Have taken two more rugs there this morning. Highly recommend.Very satisfied customer Ken Jones
taniya keoghan
taniya keoghan
16:14 14 Aug 18
Prestige Rug Spa gave me an excellent service. I left 2 precious rugs with them to clean and they completed the work in quick time. I was extremely happy with both the results and the competence and enthusiasm shown by the staff. Highly recommended.
Dawn Bird
Dawn Bird
14:34 25 Jul 18
Excellent service, Great communication through out process. We were delighted with our cleaned rug!! Would definitely use them again.
Janet Evans
Janet Evans
09:42 29 Jun 18
What excellent service we received this week from Prestige Rug Spa, they were polite and extremely efficient and cleaned our carpet so well it looks like new. Many thanks for coming at such short notice.
Adrian Sinfield
Adrian Sinfield
14:04 25 Jun 18
Hi took Two of my Chinese rugs to Prestige Rug Spar to have them cleaned.could not believe it when I picked them up they were like new.Will definitely recommend Prestige Rug Spar staff are so helpful and friendly.It was a good experience.THANKS AGAIN.
Malcolm Warren
Malcolm Warren
13:00 25 Jun 18
We have been using Prestige Rug Spa for several years and continue to take our rugs to them because the service is exceptional. The staff have very good customer facing skills. They have cleaned several different types and sizes of rugs for us to a very high standard and we have recommended their services to both friends and family.
Stephen Smout
Stephen Smout
14:04 22 Jun 18
On time courteous and professional
Iain Humphries
Iain Humphries
14:24 09 Jun 18
Excellent service. Friendly. Quick. Consistent. Great communication and rugs always come back looking so much better. Thanks.
Nickie MD
Nickie MD
12:49 04 Jun 18
First class service, we had all our rugs cleaned whilst moving house. Communication was super from collection to delivery and the results were very good indeed. Would definitely use the Rug Spa again.
krystell moore
krystell moore
16:24 08 Apr 18
Great,professional service. Nothing was too much trouble. The team took great care and attention to troublesome areas such as doorways where alot of muddy littlw feet pass... honestly carpets look good as new. Highly highly reccomend.
John Rowland
John Rowland
09:25 31 Mar 18
Troy and his team did an amazing job in my elderly parents house, even helped move all the furniture. The carpet has been down for over 40 years and it looks like new now. They even managed to clean the stair carpet working around the stairlift that’s now their.They also cleaned my new rug after I managed to accidentally spill a cup of coffee over it, it came out brilliantly. Would definitely recommend Troy and his team.
Graham Williams
Graham Williams
08:34 31 Mar 18
Used Troy and his team recently to clean the carpets throughout our house. Great guys who done a great job, they came out like new! Well worth the money.
P B
P B
14:39 21 Mar 18
Troy and team worked wonders when our dog was diagnosed with arthritis and we had to have a regular rotation of rugs on our laminate to stop him falling over. Spanking clean rugs, dealing with mucky paw prints and door-to-door service with a smile from Aled. I can't recommend them enough!
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